| AI & Machine Learning | | AI Driven Suggested Knowledge/Mathing PanelsAIPortalNanoCore AdminAI Insights - Summarisation & CategorisationAINanoCore AdminASM AI Assistant (Analyst Copilot)ChatbotPortalNanoCore AdminCatalog of AI Tools AIEnd User Copilot - SSP + TeamsChatChatbotPortalNanoCore AdminMetering & Metrics for AI/LLM UsageUsage Statistics/MetricsNanoCore Admin | AI Assistant - External Knowledge SourcesChatbotPortalNanoCore AdminAI Driven Call RoutingIPKNanoCore AdminGen AI Creation of KB ArticlesAIPortalNanoCore Admin |
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| BI & Analytics | | Enhanced Bold BI EmbeddingPortalNanoCore Admin | |
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| Compliance & Certification | Pink Verify - 22 ProcessesCertificationsPortalNanoCore Admin | | |
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| Extensibility | Lansweeper ConnectorFederated CMDBIntegrationCore AdminServiceNow Logic App ConnectorIntegrationCore AdminAPI | Enhanced ADO Connector IntegrationNanoCore AdminImproved Webhook AdministrationWebHooksCore Admin | |
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| Lifecycle Management | | Config Port Stability and Error Handling Config PortCore AdminOpenID Connect & Enterprise SSO SupportLoginPortalMobileNanoCore AdminAPIUpgrade Patch Tool - Exe/MSI etcCore Admin | |
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| Security | File Upload WhitelistSecurityCore AdminMFA & Self RegistrationAuthenticationLoginCore AdminSecuritySecurityPortalNanoCore AdminUpdate .Net to Version 8 Install/UpgradePortalNanoCore AdminAPIUser enumeration via account lockoutSecurityCore Admin | | |
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| Quality | Additional Service Action actionsService CatalogCore AdminDisable Auto Refresh of Grids for Search ResultsGrid ControlNanoCore AdminSupport Call, Task, Request history search via APIAlemba APIAPI | | |
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| UX & Usability | Accessibility: Diagram ReaderAccessibilityNanoAuto Close Rules Enhancement for Suspended CallsIPK Workflow RulesCore AdminEmail/Email All Toolbar ButtonsEmailNanoCore AdminFilter Type Tier by ServiceIPKPortalNanoCore AdminFollower & Email Recipient ControlsFollowersCore AdminNano Call LinkingLinkingNanoNano SearchSearchNanoNano StylingStylingNanoReturn to ASM Tab that Entity was opened from Tab ClosureNavigationNanoCore AdminSaved Search for NanoSearchNanoService Catalog WidgetService CatalogPortalSkin Designer - Extra Skin Colours & FontsPortalSkins DesignerPortalUser Survey "Smiley Face" OptionSurveysCore Admin | Core - Conversation HistoryCore Admin - AI ConfigurationCreate Bulletin Board MessagesBulletin BoardNanoKnowledge Management KnowledgeSuggested KnowledgeNanoMulti Language/LocalizationLocalization (ML)PortalNanoPortal SystemsPartitioningPortalRepeat RemindersIPKNano | Advanced Saved Search SearchNanoCore/Nano - Nav Menu SearchForward Schedule of Change WorkflowNanoLatest News on the Self Service Portal as a Carousel Latest NewsPortalSearch 2.0 - Kanban Views - NanoKanbanNanoView Change WindowWorkflowNanoView External events to the Request Event ConnectorNano |
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