| "Follow" items via Stakeholder RolesUX and UsabilityEmailFollowers10.6.8. Ability to change the columns visible in the Major Incidents widget on the portal home pageQualityWidgetsBold BIBI & AnalyticsDashboardsNano Call LinkingUX and UsabilityLinkingNano LocalizationImproved SupportLocalization (ML)Nano Multi LanguageUX and UsabilityLocalization (ML)Portal Multi LanguageUX and UsabilityLocalization (ML)Service Catalog WidgetUX and UsabilityService CatalogSupport knowledge to Call linking using rest APIQualityAlemba APILinking | Bold ReportsBI & AnalyticsReportsChatbot 2.0SecurityChatChatbotCore LocalizationUX and UsabilityLocalization (ML)Designable Close/Forward ScreensQualityDesignerEmail Event Connector configuration through UIUX and UsabilityEmailEnhance Bulletin Board FunctionalityUX and UsabilityBulletin BoardHistory TimelineUX and UsabilityStylingUXImprove API ExplorerUX and UsabilityAlemba APIImproved Webhook AdministrationUX and UsabilityWebHooksNano Saved searchUX and UsabilitySearchNano Search 2.0UX and UsabilitySearchNano Search LocalizationUX and UsabilityLocalization (ML)SearchNano Styling RefreshUX and UsabilityStylingPartitioning ReviewUX and UsabilityPartitioningPortal ImprovementsUX and UsabilityPortal PartitioningUX and UsabilityPartitioningPortal SearchUX and UsabilitySearchReturn to ASM Tab that Entity was opened from on closureUX and UsabilityNavigationRules Builder ImprovementsUX and UsabilityScreen Designer ImprovementsUX and UsabilityDesignerSearch 2.0UX and UsabilityGrid ControlSearchServiceNow Logic App ConnectorExtensibilityIntegrationVertical Menu - My OptionsUX and UsabilityWorkflow - Activate and Deactivate a Task in Dependancy DiagramUX and UsabilityWorkflow | Ability to change order in user and analyst search fields settingsQualityGrid ControlSearch FieldsAbility to use AI to draft a call ticketAI and Machine LearningAIAdd Ability to embed Video into Knowledge ArticlesQualityRTE ControlUXAI Call TriageAI and Machine LearningAIAI Driven Call RoutingAI and Machine LearningIPKAI Driven ReportingAI and Machine LearningDashboardsAI Driven Suggested KnowledgeAI and Machine LearningAIAI Insights on TrendsAI and Machine LearningAIAI Trend Analysis and InsightsAI and Machine LearningAIAlemba ITSM v2 CertificationExtensibilityAlemba APIAlemba ITSMAudited Fields to appear in historyUX and UsabilityDesignerAuto Assignment of Calls to Analysts when forwarded to an IPK GroupUX and UsabilityIPKAzure OpenAI ConnectorAI and Machine LearningAIComplete survey button on closed calls in self serviceQualitySurveysCompress/Decompress AttachmentsLifecycle ManagementAttachmentsElectronic SignaturesUX and UsabilityWorkflowEnhance Email Attachments processingUX and UsabilityAttachmentsEmailFilter Type Tier by Service UX and UsabilityIPKGenerate KB Articles from Calls or Bullet pointsAI and Machine LearningAIImproved Login Service (MSAL/Open ID)Lifecycle ManagementLoginMS Teams Analyst ChatUX and UsabilityChatChatbotMSP - Charging ModuleUX and UsabilityRemove Windows ServicesPolling ServicesSoftware License ManagementUX and UsabilityAsset ManagementUpdate RTE to latest in Nano and PortalSecuritySecurityWhen the survey option is select the rule does not get appliedQualitySurveys |