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ASM10

HERMES 10.6.6

17 Feb, 2023

General Availability

Release Type General Availability

Features

AS-1982

OS Support: MS Windows 2022 Server

Install/Upgrade

AS-2047

KB Article Import Tool - Drop Support to import from PDFs

Knowledge

AS-2172

Deprecate: Plain Text Editor in Portal

Deprecate?

AS-2125

Portal Styling and Accessibility Changes

AS-471

ChatBot - Custom Question Answering

AI
Chat

AS-2619

Performance improvements to requesting Service Action in the Portal

Performance
Service Catalog

AS-342

ASM10 SSP Skin Designer

Designer

AS-2924

Improve Service Tracing

Performance

ASM10

HERMES 10.6.7

8 Mar, 2023

General Availability

Release Type Maintenance Release

Features

AS-2837

Session Timeout Fixes

Session

ASM10

HERMES 10.6.8

April FY24

General Availability

Release Type General Availability

Features

AS-3391

On Demand Survey for Calls/Requests

Surveys

AS-3402

Add Me Improvements

AS-3465

Customer Chase & Analyst Escalation of Calls and Requests

AS-3493

Improve Quick Solutions Administration

Quick Solutions

AS-3192

Rules Builder not saving criteria correctly

Rules Builder

AS-1775

Scheduled Calls/Requests do not show in UI

Request Scheduling

AS-2530

When clicking on "Action" icon the highlighted tasks don't open as actioned

Workflow

AS-917

Unable to Scroll on Read Only Text Area

Designer

AS-448

Multiple Items not shown correctly in Service Catalog

Service Catalog

AS-1771

Delete Task in Task Dependencies Diagram deletes dependant tasks

Workflow

AS-3277

Allow Multiple Sessions/Devices for Named Analysts

Login
Session

AS-2833

Alemba API support for IPK 2 Step Closure Methods

Alemba API

AS-1280

Show custom fields in create request task mappings

Workflow

AS-2724

Remove or fix column showing incorrect information (Global search results column)

Global Search

AS-2656

Attachments added via the Portal to be shown in Indicator columns in Call search

Attachments

AS-2860

Closure Reason set to default when call closed from portal and field is not present

Close Call

AS-2366

Bulletin Links in History to allow Expired Bulletins to be viewed

Bulletin Board

AS-3244

Ability to configure the Core KB Info Panel

Designer

AS-3332

Default Bulletin Expiry Time in Admin

Bulletin Board

AS-3237

Remove Linked Criteria in Search Panels

Search Fields

AS-3418

Problems with adding citrix chrome-extensions to service worker cache

Session

AS-3406

Clear Form on Search Criteria not clearing Type Tier Fields

AS-3245

Error on Bulletin Search

AS-3238

Consistent Drag n Drop from Outlook into ASM

Attachments

AS-2622

When adding a note to a Call assigned to yourself an Email is sent advising that you added a note to your Call

AS-2534

Clicking links where authentication is required fails to open and causes ASM to become unresponsive.

Navigation

AS-2535

Emails from a published or updated bulletin always shows the "Updated By" as "System User"

Bulletin Board

AS-3243

KB Doc Importer Not working

Document Import

AS-3246

Close Child Calls does not Email the Customers

AS-3285

Conversation History (Nano)

Conversation Widget

AS-3372

Support for Attachments in Webhooks

WebHooks

AS-1786

Support web hooks on all task types

WebHooks

AS-3171

Add "Groups Calls" as an Option to Nano

AS-3191

Automatically deploy CSV Linking Connector

Connector Builder

AS-3347

Ability to "View group Tasks" and "View group Requests" in Nano

AS-3383

Ability to add a Change Reason in Nano on SLA Stop Clock

AS-3375

Ability to Clear the Service Action Ref Field and set Filters in Designer

Designer

AS-650

Automatically set Call Suspension and preset the Suspension Time based on Call Status change in ASM Core

AS-2379

Updating Workflows can remove all tasks from Dependency Diagram

Workflow

AS-3403

Search for a Full Name in the Email CC or BCC fields it does not find a match

Search Fields

AS-3497

Ability to set SLA Stop Clock Suspend Time by Call Status in Nano

AS-3496

Error when using Custom Call QD Fields

Search Fields

AS-3495

Refresh button inconsistently flagging Tasks to be linked in Workflow Dependency Diagram

Workflow

AS-3416

Type Tier field is displaying deleted types in the SSP

Type Tier Control

AS-2108

Support Resolved In Period search for My Items

AS-2436

Filter date in Call search doesn't work after exporting call to Excel

Export to Excel

AS-2435

KB article pinned page fails to load when opening the system- provides IIS error on the page

Navigation

AS-2537

Add support for hyphenated words in text search

AS-3381

RV_TIMESHEET_OFFICER does not match core search results

Reports

AS-3382

Create Screen form Core produces an error on User Approval Tasks

Designer

AS-3200

The KB Import isn't importing files and the last import date doesn't change regardless of future/past date inserted

Knowledge

AS-3178

If you re-assign a call to a group or analyst using the assign to field, it won't update any of the fields.

AS-3350

Nano Screens set to not close, On Save renders the screen as read only.

AS-3379

Assigned To Field to be sorted Alphabetically

Search Fields

AS-3376

Ability for Analysts to Save the Workload Screen Filters on Exit

AS-3380

Unable to unmark attachments as Visible in Portal

Attachments

AS-3378

Unexpected comma in request description

RTE Control

AS-3282

Install CSV Linking Connector

Integration

AS-3409

Filter Rules not adhering to correct drill down level

Rules Builder

AS-3377

Analyst not receiving emails from Tasks being assigned from Template or Forward to WF Group

AS-2844

Catalogue items don’t load when Users land into the Portal catalogue page using the deep link

Service Catalog

AS-3477

Dashboard Rendering Issues in Nano

Dashboards

AS-3478

Error on Cancelling a Task with Keep Screen Open on Save enabled

Workflow

AS-3480

Auto Population of Call Location Field as per Core when User Populated

AS-3311

Logout does not always release all Analyst Sessions

Licensing

AS-3374

Change Nano scroll bar styling

Styling

AS-3335

Inline images in html from web hooks

WebHooks

AS-3337

Support upload of base64 attachments

WebHooks

AS-3329

Html version of full text on KB articles does not display when using Logic apps

Alemba ITSM

AS-3338

Create distinct cache key for each connector instance

Connector Builder
Integration

AS-3353

Grid Widget Filters not working in Nano

Grid Widget

AS-3356

Field changes not saving on closure tasks

Workflow

AS-3367

"Assign to" Field not working in Nano

AS-3369

IPK/WF Group Search Fields do not return results

IPK Workflow Rules

AS-3302

Assigned Analyst/Group not getting Notifications from Conversation History

Conversation Widget

AS-3412

Resubmitting the form causes the request assigning to the wrong group

Conversation Widget
Service Catalog

AS-2696

Send Email checkbox on Call Forward not doing anything

AS-3482

No admin audit for Suspend Time field

Sys Admin/Config

AS-3483

SLA Stop Clock Suspend Time by Call Status not supported by the Rest API

Alemba API

AS-3484

Support Upgrades from Same Version Number

Install/Upgrade

AS-3485

Ability to configure Workflow Polling interval

Workflow

AS-3475

Custom Rich Text Fields on the Approval Approve screen in SSP do not display correctly

Designer

AS-3494

The Task dependency diagram is sometimes getting frozen

Workflow

AS-3336

Support attachments in web hooks

WebHooks

ASM10

HERMES 10.6.9

FY24 Q3

In Development

Release Type Maintenance Release

Features

AS-3443

Portal Partitioning

Partitioning

AS-2249

Bold BI

Dashboards

AS-1860

Service Catalog Widget

Service Catalog

AS-531

History Timeline

Styling
UX

AS-3239

Return to ASM Tab that Entity was opened from on closure

Navigation

AS-1023

Drop Concurrent Licensing Model

Licensing

AS-3449

Improved Login Service (MSAL/Open ID)

AS-3392

Forward Calls Externally based on Service/CI

AS-3393

Auto Populate Service from CI when Call Logged from Portal

AS-3370

Indicator Column does not indicate when an Attachment is added

AS-2533

'Clone From' not working when trying to clone a resource group from the same partition

Cloning

AS-2497

Field Rule Configuration in a Designer screen doesn't fill selected value after adding the first line

Designer

AS-3231

CSV Connector not deleting all items

Integration

AS-1148

Duplication in Fields on Tab

Designer

AS-1850

Nano Screens Copied from Core showing Table

Designer

AS-2794

Incoming emails from the customer are coming through as .bmp files

Attachments
Email

AS-1752

Reset Suspension button resets suspension on All Calls in ASM

AS-1243

List Date/Time data not being interpreted properly

Designer

AS-2758

Collapsible sections not collapsing in portal request review

Designer

ASM10

PAN 10.7

FY24 Q4

Release Planning

Release Type Release Candidate

Features

AS-3218

Search 2.0

Grid Control
Search

AS-3439

MPO Connector Improvements

MS Project Online

AS-3358

Chatbot 2.0

Chat
Chatbot

AS-2516

Configuration Sharing between environment or systems

Config Port
Sys Admin/Config

AS-3220

Search Result Data Export Feature

Data Export
Search

AS-3217

Saved Search

AS-3455

Rules Builder Improvements

AS-3501

Improve API Explorer

Alemba API

AS-3500

Improved Webhook Administration

WebHooks

ASM10

IRIS 10.8

FY25 Q1

Release Planning

Release Type Release Candidate

Features

AS-3525

Dynamic Workflows

Workflow

AS-3365

Ability to make Portal Submission Screens editable after logging

Service Catalog
Workflow

AS-3364

Ability to resubmit or reject with resubmit workflows to amend or update WF Submissions

Workflow

AS-3363

Improvement Communication of Workflow

Workflow

AS-3362

Dynamic Task Creation

Activities/Tasks