28 Mar, 2025
4 Apr, 2025
22 Jun, 2025
26 Jun, 2025
31 Jul, 2025
28 Aug, 2025
FY25 Q3
FY25 Q3
1 Oct, 2025
ASM10
HERMES 10.6.8 MARCH 25 MR
28 Mar, 2025
Released
Release Type
Maintenance Release
Features
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AS-5157
Ability to edit timesheet entries added from Calls
Timesheets
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AS-5238
Images not saving properly from the conversation widget
Images
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AS-5235
'Full View' option of a text area is not displayed in the full window
Designer
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AS-5231
History doesnot get translated when "Enable Search Result Translation" is ON
Localization (ML)
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AS-5230
Alemba.API and Alemba.Web log pollution from infrasessionadapter
Install/Upgrade
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AS-5229
Reduce frequency of html processing
Install/Upgrade
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AS-5228
Change default time for date fields to midday
Time Zones
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AS-5227
Optimize translation
Localization (ML)
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AS-5166
Grid widgets not working in 10.6.8.15348
Widgets
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AS-5220
Portal custom dashboard error "Entity type not defined in the database"
Error
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AS-5223
When type is mandatory on the SSP Submission, QD Results Displays Cut Off
Designer
IPK
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AS-5222
Uploading an image to a HTML editor field in Designer doesn’t work
Designer
Images
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AS-5167
Errors in the Application Event Log After Installing Update 10.6.8.15348 and Running 'ASM Html Processor Service'
Install/Upgrade
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AS-3231
CSV Connector not deleting all items
Integration
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AS-2475
My items count is not getting updated whenever user is adding a major incident using Add Me button
My Counts
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AS-1321
Snow Connector improved Logs/Errors
Integration
Snow Connector
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AS-1243
List Date/Time data not being interpreted properly
Designer
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AS-5152
Portal text translated when it should not be
Localization (ML)
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AS-5064
Call Review screen showing Incident Logged with "Incident Number: 0"
IPK
ASM10
HERMES 10.6.8 APRIL 25 MR
4 Apr, 2025
Released
Release Type
Maintenance Release
Features
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AS-5067
Grid Widget in Portal Does Not Apply Dynamic Filtering Based on pageFilters in the SSP
Grid Widget
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AS-5087
Workflow Port not matching Assignments
Config Port
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AS-5088
Config Port porting all Fields when porting individual screens
Config Port
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AS-5099
Create Screen in Designer "Copy From" does not copy Screen Rules from the copied Screen.
Config Port
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AS-3904
Formatting issue on updating the CI’s description field with the new description
RTE Control
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AS-2772
Fields and Buttons Disappear After Pasting Text Following a Shift+Enter Line Break in Call/Service Request Text Area
IPK
ASM10
HERMES 10.6.8 MAY 25 MR
22 Jun, 2025
Release Planning
Release Type
Maintenance Release
Features
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AS-5071
Error Occurs in API Query When Resolving Dropdown Name with Additional Extension Fields Added to Select Query
Integration
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AS-2629
In the CSV resource mapping criteria builder you can't add two or more of the same fields
Rules Builder
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AS-2768
Organisation Label Change Not Reflected on Person Details Screen
Designer
ASM10
HERMES 10.6.8 JUN 25 MR
26 Jun, 2025
Release Planning
Release Type
Maintenance Release
Features
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AS-3924
When logging a call using the SQL event connector it will put HTML tags in the call logged if view
Event Connector
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AS-4987
10.6.8 NANO-Collapsable section disappears from Request screen once minimised
Designer
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AS-5063
10.6.8 Deleting a workflow group does not delete the links it may have to other items as a stakeholder role
Workflow
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AS-4413
Nano Search 2.0
Search
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AS-5122
Lansweeper Connector
Federated CMDB
Integration
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AS-5118
10.6.8 Remove the ability to add linked fields to multi QD fields in Designer
CMDB
Linking
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AS-5126
10.6.8 Link to Lower Types fails to add the selected reason to the lower types
IPK
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AS-5112
10.6.8 Create/Link Outages checkbox remains visible after Outage is created
Availability
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AS-5141
10.6.8 NANO Kanban and Table View Show Different Results Due to Call Status Partitioning
Search
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AS-4416
Nano Localization
Localization (ML)
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AS-4424
Nano Call Linking
Linking
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AS-5135
10.6.8 Task Report items are displayed out of order when a note is added with "Self Service Portal" ticked
Print Reports
Reports
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AS-5133
10.6.8 Slow Logins
Performance
ASM10
HERMES 10.6.8 JULY 25 MR
31 Jul, 2025
Release Planning
Release Type
Maintenance Release
Features
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AS-2249
Embedded Bold BI
Dashboards
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AS-5116
10.6.8 Service action image remains blank
CMDB
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AS-5128
10.6.8 When viewing the linking diagram in the CMDB, it is not possible to filter the link types.
Linking
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AS-5022
Auto Close Rules to allow for Suspended or Unsuspended Calls
IPK Workflow Rules
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AS-4358
10.6.8 Resolving a Call using 2 steps process restarts SLA automatically on resolve
SLM
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AS-5155
10.6.8 Hidden property not working for Service Action/Service Bundles
Designer
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AS-5150
FCB Completion in Nano Incorrectly Shows Success Despite Failure
SLM
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AS-5146
10.6.8 The delivered report view RV_ASM_ALL_REQUESTS returns multiple values for each extension field
Dashboards
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AS-5145
10.6.8 "Attach File" Field Allows Submission After File Removal Despite Required Condition
Designer
ASM10
HERMES 10.6.8 AUG 25 MR
28 Aug, 2025
Release Planning
Release Type
Maintenance Release
Features
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AS-5159
10.6.8 Make "Logging User" value parameter available in the Field rule configuration
Designer
Rules Builder
ASM10
HERMES 10.6.9 GA
FY25 Q3
Scope Agreed
Release Type
General Availability
Build Number
10.6.9
Features
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AS-1860
Service Catalog Widget
Service Catalog
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AS-4421
Nano 2.0 Styling
Styling
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AS-3895
Nano Accessibility
Accessibility
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AS-5239
Linked Fields from Dynamic CI Picker Populate All Description Text into First Long Text/HTML Field on Initial Selection
Designer
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AS-5102
10.6.8/10.6.9 Remove Report print button from Change Calendar Detail View screen
Print Reports
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AS-5224
10.6.9 Pinning functionality not retaining selected checkboxes after logging out and back in
Search Fields
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AS-5147
Header of the task sign off is not aligned
UX
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AS-5124
Non English Search Indexing
Multi Language
Search
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AS-5125
Update Resource Manager
Resource Management
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AS-5114
Email/Email All Toolbar Buttons
Email
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AS-5084
Pink Verify Enhancements
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AS-5065
10.6.9 No longer able to amend Security profile on Calls
Security Profiles
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AS-5050
10.6.9 NANO-Parse error when trying to update the user field on a Task
Designer
Linking
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AS-5048
Integration Service stops polling after trying to write error to event log
Integration
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AS-5047
Bulk Forward Task is broken
Designer
IPK
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AS-5046
Suspended tasks still show in Workload search
Search
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AS-5045
High average CPU usage from ASM Integration service
Integration
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AS-5044
Update Remove Stored Procedures
Stored Procs
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AS-5043
Tasks Outstanding showing inactive tasks when they are suspended
Search
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AS-5042
When trying to add a custom colour to level 3 SLA alert level , he screen window cuts off the apply button as has no way to apply the colour
UX
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AS-5041
Unsubmitted Calls are included in the Search
IPK
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AS-5040
Inconsistent validation in Call Activities
Activities/Tasks
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AS-5039
Unchecked email recipients still receive Messaging Task notifications
Email
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AS-5038
Dependency criteria rules list uses cached group names
Workflow
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AS-5037
Ability to have the Send email checkbox enabled by default on Task Forward Screen
Email
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AS-5036
Support Call, Task, Request history search via API
Alemba API
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AS-5035
Prompt to remove pending orders when hiding shopping cart
Preview Feature
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AS-5030
10.6.9 Nano-Date format issue is occurring in Task screen sets
Dates
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AS-4985
10.6.9 Task suspension reasons are not visible when set from Defer > Suspend.
Suspension & Reminders
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AS-4984
10.6.9 The date picker pushes the Today button off the bottom of the window
UX
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AS-4983
10.6.9. Null/Not Null checks on date fields are not working
Designer
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AS-4976
Approval User of Own Request setting in the Portal role doesn't work
Appovals
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AS-4975
Select=* in the API not populating Extension fields
Alemba API
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AS-4974
Updating ElapsedMinutes via API doubles up the Time spent value
Alemba API
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AS-4973
Nullable object must have a value error when selected html field via API
WebHooks
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AS-4972
All widgets fail to render if one breaks
Widgets
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AS-4971
Unique field functionality allows setting the same value in the unique field and saving when cloning
Cloning
Designer
Hide from shared views
AS-4970
Click through from tasks not working in grid widget
Grid Widget
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AS-4969
Risk calculation doesn`t work if enabled using Yes/No radio buttons
Calculated Fields
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AS-4968
Upload/download resx appearing in language admin
Multi Language
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AS-4967
Disable rapid fail protection on all app pools by default
Install/Upgrade
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AS-4966
Unable to delete multiple recipients from Lists
Workflow
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AS-4965
Improve deleted group management
IPK
Hide from shared views
AS-4964
Setting a Call to repeat "Yearly" displays the frequency as "Don't repeat" in the Scheduled Calls and Requests screen
Request Scheduling
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AS-4963
Saving a Call with no values being changed results in a blank entry added to the history
IPK
Hide from shared views
AS-4962
Error when searching the Know Issues and unchecking the Abstract option on the SSP
Search Fields
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AS-4961
Remove option to apply masks on text area fields in the SSP Submission screens
Designer
Hide from shared views
AS-4960
Option to tick E-mail Forum is greyed out when adding a note to a Forum
IPK
Hide from shared views
AS-4959
Restrict/Allow Users to approve their own Requests
Workflow
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AS-4958
Webhook polling not always running on B2 series server
WebHooks
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AS-4957
Add options for assignment on reopen by email
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AS-4956
Add option to suspend the Request from a Task
Suspension & Reminders
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AS-3717
10.6.8 Stored Cross-Site Scripting
Security
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AS-4939
3.5.1 - Update require js to 2.3.7
Security
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AS-4938
Secure Flag Not Set on login-redirect-url cookie
Security
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AS-4937
Disable ASP.Net Debug
Security
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AS-4932
Core Call Activities
Activities/Tasks
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AS-4908
AlembaUtils not always installed
Install/Upgrade
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AS-4927
Date fields don't load in User Survey form
Surveys
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AS-4926
Profile and Search fields not populated in the Call Search criteria on drilldown from graph
Search
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AS-4925
Console error "Cannot read properties of null" while creating a person record or opening any screens in core
Sys Admin/Config
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AS-4924
Unable to upload image for Avatar
UX
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AS-4923
PDF viewer search dialog layout is broken
PDF Viewer
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AS-4922
System Task Information section flash as it loads, then disappears
Workflow
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AS-4921
Add history ID to webhook payload to improve sequencing of history
WebHooks
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AS-4920
When logging a ticket via the portal using the Risk_ref field Calculated values is showing the correct value in Core but not in Nano
Workflow
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AS-4919
ASM Services create tmp files every few minutes daily
Install/Upgrade
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AS-4918
Tab click doesn't work first time when RTE is focused
UX
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AS-4917
Tabs don't render correctly if loaded while hidden
UX
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AS-4916
Graph drill down doesn't work
Graph
Search
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AS-4915
Widgets break when showing 3 of 8 bulletins
Widgets
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AS-4914
Widgets Test Page doesn't work
Widgets
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AS-4913
Changing partition after save in Admin causes ASM Core to load in Admin Main section
Partitioning
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AS-4912
Tabs don't load correctly when cloning to KA on the Incident logging form
IPK
Hide from shared views
AS-4911
Add custom bundle to manage dayjs and its plugins
Dates
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AS-4910
Auto unsuspend calls and start SLA on User Update
IPK
Hide from shared views
AS-4909
Not being able to manage Incoming emails for Request and Tasks
Email
Hide from shared views
AS-4907
Review locations linked to organizations functionality
CMDB
Hide from shared views
AS-4906
Duplicate records in location search when imported from csv
CMDB
Hide from shared views
AS-4905
Locations appear as a count of the Organizations they are referenced against in all Search results
CMDB
Search
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AS-4904
Error when adding a comment in the conversation widget
Conversation Widget
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AS-2708
Set number of Items in v10 Latest News/Bulletin Board widget
Latest News
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AS-4903
Change validation on self registration to prevent User ID Enumeration
Security
Hide from shared views
AS-4902
Disable password autocomplete
Security
Hide from shared views
AS-4901
Prevent denial of service by account lockout
Security
Hide from shared views
AS-4900
Disable email validation on forgotten password
Email
Hide from shared views
AS-4898
When logging a ticket via the portal using the Risk_ref field Calculated values is showing the correct value in Core but not in Nano
Workflow
Hide from shared views
AS-4897
Message Subjects not visible
Email
Hide from shared views
AS-1617
MFA & Self Registration
Authentication
Login
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AS-4890
Performance of the live system is dramatically slow
Performance
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AS-4431
10.6.9 Tasks not showing as suspended in Workload view
Search
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AS-4458
SessionID error after session expiry
Error
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AS-4457
Secure Attachments not working as expected
Customisation
Secure Attachments
Hide from shared views
AS-3471
Resolution rules not working
Workflow
Hide from shared views
AS-2197
Replace Nano datepicker
Security
Hide from shared views
AS-157
Password expiry alert in portal can be ignored when language is swapped
Security
Hide from shared views
AS-2690
When creating a new workflow template by cloning an existing one and then removing tasks that are no longer needed any requests created include ALL the original tasks
Cloning
IPK
Hide from shared views
AS-2060
Enhanced SLA Tracing/Event Logging
SLM
Hide from shared views
AS-2250
Call Loss of Data if left unsaved
IPK
Hide from shared views
AS-1459
Copy/Paste Tables into RTE not displaying correctly
RTE Control
Hide from shared views
AS-4456
Character encoding
Security
Hide from shared views
AS-2246
Chat Cursor incorrect
Chat
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AS-4455
Advanced search option is not visible
Search
Hide from shared views
AS-2127
Add Recaptcha to self registration page
Security
Hide from shared views
AS-3162
Requests for March are not showing in their forward schedule of change
Change Calendar
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AS-3429
Visual bug in Service Window - If an SLA escalation breach has occurred, the timer will continue to display as counting down even after the clock is stopped
SLM
Hide from shared views
AS-1309
Forward Screen Styling
Hide from shared views
AS-1478
Attachments not working when linked from Review Screen
Knowledge
Hide from shared views
AS-4453
"Add to list" field is overlapping other field in Manage CMDB pop up screen
CMDB
Hide from shared views
AS-4440
Server error when cookie deserialization fails
Error Handling
Install/Upgrade
Hide from shared views
AS-4399
Improved webhook - entity relation
WebHooks
Hide from shared views
AS-3928
Portal Improvements
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AS-3758
SSP Details section doesn't display correct value
Designer
Hide from shared views
AS-3239
Return to ASM Tab that Entity was opened from on closure
Navigation
Hide from shared views
AS-3542
ServiceNow Logic App Connector
Integration
Hide from shared views
AS-4946
Update .Net to Version 8
Install/Upgrade
Hide from shared views
AS-3700
Remaining 10.5 Stabilizations & Relevant IOT Fixes
Hide from shared views
AS-3604
Nano Date Field always displays Date/Time when configured to display just Date
Hide from shared views
AS-3603
Removing Attribute Mapping in Connector Builder removes all mappings below item
Connector Builder
Hide from shared views
AS-3600
Copy Field Filters when cloning Core screens to Nano
Designer
Hide from shared views
AS-2257
View Calls from Organization - Can see Calls in other Partitions
Styling
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AS-3459
Sales Demo Enhancements
Hide from shared views
AS-3146
Enhance Bulletin Board Functionality
Bulletin Board
Hide from shared views
AS-3145
Issue with filters being added to SSP QD
Designer
Hide from shared views
AS-3395
Allow Base64 Images from Rich Text Fields via API
Alemba API
Images
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AS-3492
Inability to clone call to KB for later without taking all objects with it
Knowledge
Hide from shared views
AS-1158
Search Field Enter Button
Search Fields
Hide from shared views
AS-3323
Type Tier Navigation
Type Tier Control
Hide from shared views
AS-3324
Resolution Rule Dialog is too small
Sys Admin/Config
Hide from shared views
AS-3392
Forward Calls Externally based on Service/CI
IPK
Hide from shared views
AS-3393
Auto Populate Service from CI when Call Logged from Portal
IPK
Hide from shared views
AS-3448
Security: Hotfix backlog
Hide from shared views
AS-3447
Security: Security Headers
Hide from shared views
AS-3446
Security: Verbose Error messages
Hide from shared views
AS-3445
Security: Password Encryption
Hide from shared views
AS-3444
Security: OAuth Redirect Config
Security
Hide from shared views
AS-3442
Security: CSRF
Security
Hide from shared views
AS-3441
Security: Privilege escalation
Security
Hide from shared views
AS-3440
Security: File Path Traversal
Security
Hide from shared views
AS-3436
Security: XSS
Hide from shared views
AS-3370
Indicator Column does not indicate when an Attachment is added
Search
Hide from shared views
AS-2533
'Clone From' not working when trying to clone a resource group from the same partition
Cloning
Hide from shared views
AS-2497
Field Rule Configuration in a Designer screen doesn't fill selected value after adding the first line
Designer
Hide from shared views
AS-3434
10.6.9 Fixes and Corner Bank
IPK
Hide from shared views
AS-2670
Disable Auto Refresh of Grids for Search Results
Grid Control
Hide from shared views
AS-3172
Save Button is displaying Take Action and this creates a Security Error
Navigation
Hide from shared views
AS-3177
Adding Images to a HTML box on a Call/Request/Task it doesn't show when you view that screen.
Designer
Hide from shared views
AS-3319
10.6.7 The conversation widget can't be updated on the reviews screens
Conversation Widget
Hide from shared views
AS-3236
Error shown when an end user updates the conversation widget without closing the review screen
Conversation Widget
Hide from shared views
AS-3399
When downloading the .htm uploaded to the objects and the history, any screenshots or logos in the body or the signature show as broken links
Attachments
Hide from shared views
AS-1148
Duplication in Fields on Tab
Designer
Hide from shared views
AS-1850
Nano Screens Copied from Core showing Table
Designer
Hide from shared views
AS-3232
Characters appearing in Email Templates
Message Templates
Hide from shared views
AS-2794
Incoming emails from the customer are coming through as .bmp files
Attachments
Email
Hide from shared views
AS-3233
Not Detecting Delegation is Active
Delegation
Hide from shared views
AS-2813
When users are not partitioned but requests are, request titles outside of the default partition are not shown in the SSP
Search
Hide from shared views
AS-2689
EOS 10.5.8 Emails sent from a Task in are unable to be downloaded - Error Failed - No file is received
Email
Hide from shared views
AS-1752
Reset Suspension button resets suspension on All Calls in ASM
SLM
Hide from shared views
AS-878
'Location' SQD field is not retaining the data when reviewing a 'Save for Later' requests on SSP.
Service Catalog
Hide from shared views
AS-3241
Missing Screenshots on Incidents and KBs
Images
Hide from shared views
AS-3299
10.4.23 Searching for a call with special characters in the description does not get returned by the ASM Search
Search
Hide from shared views
AS-3328
10.6.7 Security Permission to Reopen Requests
Security Roles
Hide from shared views
AS-2705
View/Search column filters keep resetting to default
Grid Control
Hide from shared views
AS-2147
HTTP compression breach
Security
Hide from shared views
AS-2146
Username enumeration method
Security
Hide from shared views
AS-2143
Verbose error messages
Security
Hide from shared views
AS-2148
Content Security Policy blocks fonts, some images and chat
Chat
Security
Hide from shared views
AS-2057
Samesite Attribute
Security
Hide from shared views
AS-2046
Referrer Policy
Security
Hide from shared views
AS-2144
OAuth2 Open Redirect
Security
Hide from shared views
AS-842
Security: Missing header: Feature-Policy
Security
Hide from shared views
AS-843
Security: Missing header: Referrer-Policy
Security
Hide from shared views
AS-844
Security: Missing header: X-Content-Type-Options
Security
Hide from shared views
AS-840
Security: Information Disclosure via Response Header
Security
Hide from shared views
AS-838
Security: Missing header: X-XSS-Protection
Security
Hide from shared views
AS-2194
File uploads fail with Anti CSRF
Security
Hide from shared views
AS-2195
XSS in portal on image event handlers
Security
Hide from shared views
AS-675
Security: Enable Content Sniffing
Security
Hide from shared views
AS-453
Security: Anonymous Knowledgebase Access Defaults to the KB Search Page
Security
Hide from shared views
AS-455
Security: Non-secure Cookies
Security
Hide from shared views
AS-431
Security: Client-side HTTP Parameter Pollution
Security
Hide from shared views
AS-1472
Security: Update Moment.js
Security
Hide from shared views
AS-676
Security: Update JQuery Library
Security
Hide from shared views
AS-672
Security: Update Bootstrap Library
Security
Hide from shared views
AS-674
Security: Update Knockout Library
Security
Hide from shared views
AS-841
Security: Content-Security-Policy Not Implemented
Security
Hide from shared views
AS-839
Security: X-Frame-Options header is not set
Security
Hide from shared views
AS-1476
Security: API Explorer Back Door Closure
Security
Hide from shared views
AS-3180
Security: Developer Library Updates
Security
Hide from shared views
AS-3325
Resolution Rule - Additional Information
Sys Admin/Config
Hide from shared views
AS-3194
Graph API Email to Support Move to Deleted Items Folder
Email
Hide from shared views
AS-2641
Emails automatically switching to save mode when clicking other tab
Email
Hide from shared views
AS-2764
When pasting information into a text box and don't click/tab out of the box to shift focus and then click the save/submit button the information isn't saved
IPK
Hide from shared views
AS-2266
Customer logo disappears if you cancel out of a service order
Service Catalog
Hide from shared views
AS-2115
Browser Back button causes Menu to disappear
Navigation
Hide from shared views
AS-1359
Indent on KB Articles not working
RTE Control
Hide from shared views
AS-1082
Bug: Manually cancelling an IPK Workflow Rule Assignment Rule requires No to be pressed twice
IPK
IPK Workflow Rules
Hide from shared views
AS-3366
When copying over config and security from person record to person record in the system, Security or Configuration is not copied over
Copy n Paste
Hide from shared views
AS-3348
Enable the scrollbar on Search/View Screens
Mobile App
Hide from shared views
AS-3349
When administrators select a quick solution, the mappings do not always show these have been added
Quick Solutions
Hide from shared views
AS-1801
Clone to Knowledge briefly available to Analysts without Permissions for KBs
Security Roles
Hide from shared views
AS-1087
Message Format per Analyst/User not being adhered to
Email
Hide from shared views
AS-954
Call Scheduling created calls with 4 hour delay
IPK
Hide from shared views
AS-959
Updating Person Record Performance and Partitioning Issues
Partitioning
Hide from shared views
AS-927
Unable to forward incident tickets
IPK
Hide from shared views
AS-1462
All IPK groups not showing when searching person records
Search
Hide from shared views
AS-1441
CMDB Searching
Search
Hide from shared views
AS-1239
Message Types do not display the Subject Lines correctly
Message Template
Hide from shared views
AS-1846
Renaming Columns do not always save
Grid Control
Hide from shared views
AS-939
Knowledge Article not fully printing
Printing
Hide from shared views
AS-732
Open Call Tab behaviour doesn't take focus
IPK
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AS-3281
Add clearer styling to designer elements
Designer
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AS-3280
Add bulletin background setting to designer
Skins Designer
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AS-3279
Enhance Bulletin board settings
Bulletin Board
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AS-3278
Tasks not created when cloning a workflow
Workflow
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AS-3276
The screen is not refreshing on saving the workflow diagram
Workflow
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AS-3274
Change the Workflow Polling Setting - currently 60s by default - set to 10s
Polling Services
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AS-3273
Customer Survey Smiley faces to be installed by default
Surveys
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AS-3272
Search text lists only exact matches in Matching Calls
Search
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AS-3271
KB Profile field includes deleted values
Knowledge
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AS-3270
Old date picker showing when field is hidden by rules
Date Picker
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AS-3267
Portal Skins - Unable to change capitalisation of certain elements
Skins Designer
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AS-3266
Add type column to field picker in designer
Designer
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AS-3265
Support setting Request QD from Request No in Manage CMDB Mappings
Workflow
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AS-3264
Portal display category - Tier 3 overlaps Tier 2 options which makes inaccessible
Sys Admin/Config
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AS-3263
Exclude CI's and Services created by me in API search results for Users
Alemba API
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AS-3262
Add support for CMDB stakeholder role permissions for CI's and Services in the API
CMDB
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AS-3261
RTE font reflects 'Global font' settings
RTE Control
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AS-3260
Nano Parser not installed
Designer
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AS-3259
Service action image overflows the section in service review screen
Service Catalog
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AS-3258
When there are NO service actions linked to service - not showing 'none'
Service Catalog
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AS-3257
Can't hide knowledge articles or linked services section in Service Review
Service Catalog
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AS-3256
Service Review showing linked items which should not be visible in the portal
Service Catalog
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AS-3255
Linked Items showing Services and Service Actions
Service Catalog
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AS-3254
Linked Service Actions showing more than just service actions
Service Catalog
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AS-3253
Linked Services showing more than just services
Service Catalog
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AS-3252
Change Service Review to use Title instead of Asset Ref
Service Catalog
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AS-3251
Attachments not available on KB articles unless you are an admin.
Attachments
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AS-3250
Duplicate entries in linked knowledge on service review
Service Catalog
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AS-3249
Search within attachments does not work.
Search
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AS-3235
Selected reasons against a type are not displaying correctly on the closure screen
IPK
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AS-3227
Issue with upgrading the database from 9.9 due to a missing full-text index
Install/Upgrade
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AS-3174
Ability to define Portal Cloned Call Assignments
Cloning
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AS-3168
When adding a schedule, it shows deleted templates in the list
Call Templates
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AS-3165
Requests that are being raised in the portal that have required fields are getting an error when trying to submit the request.
Error Handling
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AS-2825
Incident review screen duplicates the workaround 3 times
History
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AS-2821
Call schedules don’t display in the Call schedule window once they’ve been created
Request Scheduling
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AS-2809
Dependencies diagram forces the display to the bottom right and if you try to move it, the whole thing is moved back to the bottom right
Workflow
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AS-2797
Truncation of incoming email not working
Email
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AS-2759
Listing of items in a Multi QD field in the Portal
Search Fields
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AS-2758
Collapsible sections not collapsing in portal request review
Designer
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AS-2747
Fonts are not consistently applied throughout the system
Skins Designer
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AS-2739
Person filter on request form is not working correctly
Designer
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AS-2733
Can't place fields into Print Reports in Designer
Designer
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AS-2568
Types are filtered by IPK Status, but randomly are showing all types on the call closure screen
IPK
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AS-2566
Matching Knowledge- width of article display
Suggested Knowledge
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AS-2564
Linked text areas with HTML format are not being displayed correctly in the Portal/Core
Designer
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AS-2423
The chat window does not size correctly when viewing chat on a mobile
Chat
Mobile App
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AS-2421
Section without a heading widget in Designer always pins to the top of screen
Designer
Widgets
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AS-2372
Add additional granularity to Call Partition View Org Call Security Role
Partitioning
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AS-1467
IPK Workflow Rules Notifications to Call Stakeholders are missing
IPK Workflow Rules
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AS-1465
Change in a default date in v10 for search
Search
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API-4
Change partition while updating call
Alemba API
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AS-1756
Launch URLs in New Browser Tab
Knowledge
Navigation
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AS-2163
Portal Avatar ID changes when navigating around the portal
Navigation
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AS-2113
Teams Chat Issues
Chat
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AS-3537
9.11.1No option to specify Deleted Items folder in Graph API Hotfix
Graph
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AS-3538
Call search as it is no longer bringing any rows back when adding a field to the Portal Tables
Portal Tables
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AS-3702
File upload whitelist
Security
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AS-3722
Using a percentage sign in Searches breaks the Self Service Portal menus
Global Search
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AS-3827
Being able to set a password with less than 12 characters when using special symbols
Security
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AS-3849
Skin to be inherited from the default
Skins Designer
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AS-3823
Nano date fields are blank
Dates
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AS-3822
My Options XML corrupted on save
Sys Admin/Config
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AS-3821
Add Skin Designer setting to determine number of rows/columns to display
Skins Designer
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AS-3817
Default Analyst Recipient" option in workflow management
Workflow
workkflow
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AS-3331
10.6.7 The Daily Stats windows shows submitted AND unsubmitted calls
Search
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AS-2859
IPK and Workflow Schedule - set for Every Weekday but keep running on Sunday
Workflow
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AS-2357
When you close a job it automatically goes to the last tab, i.e. if you have Incidents and Tasks
Navigation
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AS-3786
Forwarding external to an Analyst responsible for contract not working
External Suppliers
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AS-3769
Incorrect calls being returned in Call Search results screen on the SSP
Security Roles
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AS-3760
Text area field reading from a CI is not formatting the text
Designer
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AS-3757
Custom fields from IPK/ Workflow group screens don't work when they are populated
Designer
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AS-2552
Service Action Field not consistent - Read Only/Mandatory Properties
Designer
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AS-1124
Submission Forms caching Field Values
Service Catalog
Alemba Service Manager
HERMES 10.6.9
FY25 Q3
In Development
ASM10
HERMES 10.6.9 OCTOBER RC
Released
Features
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AS-3913
10.6.8 Deep linked portal display categories load the service actions incorrectly
Deep Links
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AS-3866
10.6.8 Remove "Add Tab" option from Designer on OTB CI Details Screen
Designer
ASM10
HERMES 10.6.9 SEPTEMBER BETA
Released
ASM10
HERMES 10.6.8 SEPT 25 MR
1 Oct, 2025
Release Planning
Release Type
Maintenance Release
Features
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AS-5168
10.6.8 Action Type' Selection Under 'IPK Management' Freezes Left Menu Navigation
Sys Admin/Config
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AS-5158
Incorrect Display of Release Management Request Icon After Linking an Incident to a Change Management Request
Linking
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AS-3602
Ensure Core Screens Cloned to Nano allow Date Fields to be used in Delay Tasks Fields are