Aha!

ASM10

HERMES 10.6.8 JUN 25 MR

June FY25

Regression Testing

Release Type Maintenance Release

Features

AS-4424

Nano Call Linking

Linking

AS-3789

After CMDB Update Task runs the second time it doesn't update the CI/Service

Workflow

AS-3929

Email address gets truncated

Database

AS-3924

When logging a call using the SQL event connector it will put HTML tags in the call logged if view

Event Connector

AS-4987

10.6.8 NANO-Collapsable section disappears from Request screen once minimised

Designer

ASM10

HERMES 10.6.8 JULY 25 MR

31 Jul, 2025

Regression Testing

Release Type Maintenance Release

Features

AS-5126

10.6.8 Link to Lower Types fails to add the selected reason to the lower types

AS-5116

10.6.8 Service action image remains blank

CMDB

AS-5128

10.6.8 When viewing the linking diagram in the CMDB, it is not possible to filter the link types.

Linking

AS-5022

Auto Close Rules to allow for Suspended or Unsuspended Calls

IPK Workflow Rules

AS-4358

10.6.8 Resolving a Call using 2 steps process restarts SLA automatically on resolve

AS-5155

10.6.8 Hidden property not working for Service Action/Service Bundles

Designer

AS-5150

FCB Completion in Nano Incorrectly Shows Success Despite Failure

AS-5146

10.6.8 The delivered report view RV_ASM_ALL_REQUESTS returns multiple values for each extension field

Dashboards

AS-5145

10.6.8 "Attach File" Field Allows Submission After File Removal Despite Required Condition

Designer

ASM10

HERMES 10.6.8 AUG 25 MR

28 Aug, 2025

Release Planning

Release Type Maintenance Release

Features

AS-5122

Lansweeper Connector

Federated CMDB
Integration

AS-5159

Make "Logging User" value parameter available in the Field rule configuration

Designer
Rules Builder

ASM10

HERMES 10.6.8 SEPT 25 MR

1 Oct, 2025

Release Planning

Release Type Maintenance Release

Features

AS-5168

10.6.8 Action Type' Selection Under 'IPK Management' Freezes Left Menu Navigation

Sys Admin/Config

AS-5158

Incorrect Display of Release Management Request Icon After Linking an Incident to a Change Management Request

Linking

AS-3602

Ensure Core Screens Cloned to Nano allow Date Fields to be used in Delay Tasks Fields are

AS-5366

Service Catalog

Service Catalog

ASM10

HERMES 10.6.9 GA

October FY25

Regression Testing

Release Type General Availability

Old Build Number 10.6.9

Features

AS-3542

ServiceNow Logic App Connector

Integration

AS-4421

Nano Styling

Styling

AS-4413

Search 2.0

AS-1860

Service Catalog Widget

Service Catalog

AS-4928

Nano Workload Search

AS-1617

MFA & Self Registration

Authentication
Login

AS-4932

Call Activities Improvements

Activities/Tasks

AS-5114

Email/Email All Toolbar Buttons

AS-5102

10.6.8/10.6.9 Remove Report print button from Change Calendar Detail View screen

Print Reports

AS-5224

10.6.9 Pinning functionality not retaining selected checkboxes after logging out and back in

Search Fields

AS-5147

Header of the task sign off is not aligned

AS-5065

10.6.9 No longer able to amend Security profile on Calls

Security Profiles

AS-5050

10.6.9 NANO-Parse error when trying to update the user field on a Task

Designer
Linking

AS-5048

Integration Service stops polling after trying to write error to event log

Integration

AS-5047

Bulk Forward Task is broken

Designer
IPK

AS-5046

Suspended tasks still show in Workload search

AS-5045

High average CPU usage from ASM Integration service

Integration

AS-5044

Update Remove Stored Procedures

Stored Procs

AS-5043

Tasks Outstanding showing inactive tasks when they are suspended

AS-5042

When trying to add a custom colour to level 3 SLA alert level , he screen window cuts off the apply button as has no way to apply the colour

AS-5041

Unsubmitted Calls are included in the Search

AS-5040

Inconsistent validation in Call Activities

Activities/Tasks

AS-5039

Unchecked email recipients still receive Messaging Task notifications

AS-5038

Dependency criteria rules list uses cached group names

Workflow

AS-5037

Ability to have the Send email checkbox enabled by default on Task Forward Screen

AS-5036

Support Call, Task, Request history search via API

Alemba API

AS-5035

Prompt to remove pending orders when hiding shopping cart

Preview Feature

AS-5030

10.6.9 Nano-Date format issue is occurring in Task screen sets

Dates

AS-4985

10.6.9 Task suspension reasons are not visible when set from Defer > Suspend.

Suspension & Reminders

AS-4984

10.6.9 The date picker pushes the Today button off the bottom of the window

AS-4983

10.6.9. Null/Not Null checks on date fields are not working

Designer

AS-4976

Approval User of Own Request setting in the Portal role doesn't work

Appovals

AS-4975

Select=* in the API not populating Extension fields

Alemba API

AS-4974

Updating ElapsedMinutes via API doubles up the Time spent value

Alemba API

AS-4973

Nullable object must have a value error when selected html field via API

WebHooks

AS-4972

All widgets fail to render if one breaks

Widgets

AS-4971

Unique field functionality allows setting the same value in the unique field and saving when cloning

Cloning
Designer

AS-4970

Click through from tasks not working in grid widget

Grid Widget

AS-4969

Risk calculation doesn`t work if enabled using Yes/No radio buttons

Calculated Fields

AS-4968

Upload/download resx appearing in language admin

Multi Language

AS-4967

Disable rapid fail protection on all app pools by default

Install/Upgrade

AS-4966

Unable to delete multiple recipients from Lists

Workflow

AS-4965

Improve deleted group management

AS-4964

Setting a Call to repeat "Yearly" displays the frequency as "Don't repeat" in the Scheduled Calls and Requests screen

Request Scheduling

AS-4963

Saving a Call with no values being changed results in a blank entry added to the history

AS-4962

Error when searching the Know Issues and unchecking the Abstract option on the SSP

Search Fields

AS-4961

Remove option to apply masks on text area fields in the SSP Submission screens

Designer

AS-4960

Option to tick E-mail Forum is greyed out when adding a note to a Forum

AS-4959

Restrict/Allow Users to approve their own Requests

Workflow

AS-4958

Webhook polling not always running on B2 series server

WebHooks

AS-4957

Add options for assignment on reopen by email

AS-4956

Add option to suspend the Request from a Task

Suspension & Reminders

AS-3717

10.6.8 Stored Cross-Site Scripting

Security

AS-4939

3.5.1 - Update require js to 2.3.7

Security

AS-4938

Secure Flag Not Set on login-redirect-url cookie

Security

AS-4937

Disable ASP.Net Debug

Security

AS-4908

AlembaUtils not always installed

Install/Upgrade

AS-4927

Date fields don't load in User Survey form

Surveys

AS-4926

Profile and Search fields not populated in the Call Search criteria on drilldown from graph

AS-4925

Console error "Cannot read properties of null" while creating a person record or opening any screens in core

Sys Admin/Config

AS-4924

Unable to upload image for Avatar

AS-4923

PDF viewer search dialog layout is broken

PDF Viewer

AS-4922

System Task Information section flash as it loads, then disappears

Workflow

AS-4921

Add history ID to webhook payload to improve sequencing of history

WebHooks

AS-4920

When logging a ticket via the portal using the Risk_ref field Calculated values is showing the correct value in Core but not in Nano

Workflow

AS-4919

ASM Services create tmp files every few minutes daily

Install/Upgrade

AS-4918

Tab click doesn't work first time when RTE is focused

AS-4917

Tabs don't render correctly if loaded while hidden

AS-4916

Graph drill down doesn't work

Graph
Search

AS-4915

Widgets break when showing 3 of 8 bulletins

Widgets

AS-4914

Widgets Test Page doesn't work

Widgets

AS-4913

Changing partition after save in Admin causes ASM Core to load in Admin Main section

Partitioning

AS-4912

Tabs don't load correctly when cloning to KA on the Incident logging form

AS-4911

Add custom bundle to manage dayjs and its plugins

Dates

AS-4910

Auto unsuspend calls and start SLA on User Update

AS-4909

Not being able to manage Incoming emails for Request and Tasks

AS-4907

Review locations linked to organizations functionality

CMDB

AS-4906

Duplicate records in location search when imported from csv

CMDB

AS-4905

Locations appear as a count of the Organizations they are referenced against in all Search results

CMDB
Search

AS-4904

Error when adding a comment in the conversation widget

Conversation Widget

AS-2708

Set number of Items in v10 Latest News/Bulletin Board widget

Latest News

AS-4903

Change validation on self registration to prevent User ID Enumeration

Security

AS-4902

Disable password autocomplete

Security

AS-4901

Prevent denial of service by account lockout

Security

AS-4900

Disable email validation on forgotten password

AS-4898

When logging a ticket via the portal using the Risk_ref field Calculated values is showing the correct value in Core but not in Nano

Workflow

AS-4897

Message Subjects not visible

AS-4890

Performance of the live system is dramatically slow

Performance

AS-4458

SessionID error after session expiry

Error

AS-4457

Secure Attachments not working as expected

Customisation
Secure Attachments

AS-3471

Resolution rules not working

Workflow

AS-2197

Replace Nano datepicker

Security

AS-157

Password expiry alert in portal can be ignored when language is swapped

Security

AS-2690

When creating a new workflow template by cloning an existing one and then removing tasks that are no longer needed any requests created include ALL the original tasks

Cloning
IPK

AS-2060

Enhanced SLA Tracing/Event Logging

AS-2250

Call Loss of Data if left unsaved

AS-1459

Copy/Paste Tables into RTE not displaying correctly

RTE Control

AS-4456

Character encoding

Security

AS-2246

Chat Cursor incorrect

Chat

AS-4455

Advanced search option is not visible

AS-2127

Add Recaptcha to self registration page

Security

AS-3162

Requests for March are not showing in their forward schedule of change

Change Calendar

AS-3429

Visual bug in Service Window - If an SLA escalation breach has occurred, the timer will continue to display as counting down even after the clock is stopped

AS-1309

Forward Screen Styling

AS-1478

Attachments not working when linked from Review Screen

Knowledge

AS-4453

"Add to list" field is overlapping other field in Manage CMDB pop up screen

CMDB

AS-4440

Server error when cookie deserialization fails

Error Handling
Install/Upgrade

AS-4399

Improved webhook - entity relation

WebHooks

AS-3758

SSP Details section doesn't display correct value

Designer

AS-4946

Update .Net to Version 8

Install/Upgrade

AS-3700

Remaining 10.5 Stabilizations & Relevant IOT Fixes

AS-3604

Nano Date Field always displays Date/Time when configured to display just Date

AS-3603

Removing Attribute Mapping in Connector Builder removes all mappings below item

Connector Builder

AS-3600

Copy Field Filters when cloning Core screens to Nano

Designer

AS-2257

View Calls from Organization - Can see Calls in other Partitions

Styling

AS-3459

Sales Demo Enhancements

AS-3146

Enhance Bulletin Board Functionality

Bulletin Board

AS-3145

Issue with filters being added to SSP QD

Designer

AS-3395

Allow Base64 Images from Rich Text Fields via API

Alemba API
Images

AS-3492

Inability to clone call to KB for later without taking all objects with it

Knowledge

AS-1158

Search Field Enter Button

Search Fields

AS-3323

Type Tier Navigation

Type Tier Control

AS-3324

Resolution Rule Dialog is too small

Sys Admin/Config

AS-3392

Forward Calls Externally based on Service/CI

AS-3393

Auto Populate Service from CI when Call Logged from Portal

AS-3446

Remove Verbose Error Messages

Security

AS-3440

Security: File Path Traversal

Security

AS-3370

Indicator Column does not indicate when an Attachment is added

AS-2533

'Clone From' not working when trying to clone a resource group from the same partition

Cloning

AS-2497

Field Rule Configuration in a Designer screen doesn't fill selected value after adding the first line

Designer

AS-3434

10.6.9 Fixes and Corner Bank

AS-2670

Disable Auto Refresh of Grids for Search Results

Grid Control

AS-3172

Save Button is displaying Take Action and this creates a Security Error

Navigation

AS-3177

Adding Images to a HTML box on a Call/Request/Task it doesn't show when you view that screen.

Designer

AS-3319

10.6.7 The conversation widget can't be updated on the reviews screens

Conversation Widget

AS-3236

Error shown when an end user updates the conversation widget without closing the review screen

Conversation Widget

AS-1148

Duplication in Fields on Tab

Designer

AS-1850

Nano Screens Copied from Core showing Table

Designer

AS-3232

Characters appearing in Email Templates

Message Templates

AS-2794

Incoming emails from the customer are coming through as .bmp files

Attachments
Email

AS-3233

Not Detecting Delegation is Active

Delegation

AS-2813

When users are not partitioned but requests are, request titles outside of the default partition are not shown in the SSP

AS-2689

EOS 10.5.8 Emails sent from a Task in are unable to be downloaded - Error Failed - No file is received

AS-1752

Reset Suspension button resets suspension on All Calls in ASM

AS-878

'Location' SQD field is not retaining the data when reviewing a 'Save for Later' requests on SSP.

Service Catalog

AS-3241

Missing Screenshots on Incidents and KBs

Images

AS-3328

10.6.7 Security Permission to Reopen Requests

Security Roles

AS-2705

View/Search column filters keep resetting to default

Grid Control

AS-2147

HTTP compression breach

Security

AS-2146

Username enumeration method

Security

AS-2143

Verbose error messages

Security

AS-2148

Content Security Policy blocks fonts, some images and chat

Chat
Security

AS-2057

Samesite Attribute

Security

AS-2046

Referrer Policy

Security

AS-2144

OAuth2 Open Redirect

Security

AS-842

Security: Missing header: Feature-Policy

Security

AS-843

Security: Missing header: Referrer-Policy

Security

AS-844

Security: Missing header: X-Content-Type-Options

Security

AS-840

Security: Information Disclosure via Response Header

Security

AS-838

Security: Missing header: X-XSS-Protection

Security

AS-2194

File uploads fail with Anti CSRF

Security

AS-2195

XSS in portal on image event handlers

Security

AS-675

Security: Enable Content Sniffing

Security

AS-453

Security: Anonymous Knowledgebase Access Defaults to the KB Search Page

Security

AS-455

Security: Non-secure Cookies

Security

AS-431

Security: Client-side HTTP Parameter Pollution

Security

AS-1472

Security: Update Moment.js

Security

AS-676

Security: Update JQuery Library

Security

AS-672

Security: Update Bootstrap Library

Security

AS-841

Security: Content-Security-Policy Not Implemented

Security

AS-839

Security: X-Frame-Options header is not set

Security

AS-3325

Resolution Rule - Additional Information

Sys Admin/Config

AS-3194

Graph API Email to Support Move to Deleted Items Folder

AS-2764

When pasting information into a text box and don't click/tab out of the box to shift focus and then click the save/submit button the information isn't saved

AS-2266

Customer logo disappears if you cancel out of a service order

Service Catalog

AS-2115

Browser Back button causes Menu to disappear

Navigation

AS-1359

Indent on KB Articles not working

RTE Control

AS-1082

Bug: Manually cancelling an IPK Workflow Rule Assignment Rule requires No to be pressed twice

IPK
IPK Workflow Rules

AS-3366

When copying over config and security from person record to person record in the system, Security or Configuration is not copied over

Copy n Paste

AS-3348

Enable the scrollbar on Search/View Screens

Mobile App

AS-3349

When administrators select a quick solution, the mappings do not always show these have been added

Quick Solutions

AS-1087

Message Format per Analyst/User not being adhered to

AS-959

Updating Person Record Performance and Partitioning Issues

Partitioning

AS-1239

Message Types do not display the Subject Lines correctly

Message Template

AS-3281

Add clearer styling to designer elements

Designer

AS-3280

Add bulletin background setting to designer

Skins Designer

AS-3278

Tasks not created when cloning a workflow

Workflow

AS-3276

The screen is not refreshing on saving the workflow diagram

Workflow

AS-3274

Change the Workflow Polling Setting - currently 60s by default - set to 10s

Polling Services

AS-3273

Customer Survey Smiley faces to be installed by default

Surveys

AS-3272

Search text lists only exact matches in Matching Calls

AS-3266

Add type column to field picker in designer

Designer

AS-3263

Exclude CI's and Services created by me in API search results for Users

Alemba API

AS-3262

Add support for CMDB stakeholder role permissions for CI's and Services in the API

CMDB

AS-3252

Change Service Review to use Title instead of Asset Ref

Service Catalog

AS-3251

Attachments not available on KB articles unless you are an admin.

Attachments

AS-3249

Search within attachments does not work.

AS-3235

Selected reasons against a type are not displaying correctly on the closure screen

AS-3227

Issue with upgrading the database from 9.9 due to a missing full-text index

Install/Upgrade

AS-3174

Ability to define Portal Cloned Call Assignments

Cloning

AS-3168

When adding a schedule, it shows deleted templates in the list

Call Templates

AS-3165

Requests that are being raised in the portal that have required fields are getting an error when trying to submit the request.

Error Handling

AS-2825

Incident review screen duplicates the workaround 3 times

History

AS-2809

Dependencies diagram forces the display to the bottom right and if you try to move it, the whole thing is moved back to the bottom right

Workflow

AS-2797

Truncation of incoming email not working

AS-2759

Listing of items in a Multi QD field in the Portal

Search Fields

AS-2758

Collapsible sections not collapsing in portal request review

Designer

AS-2747

Fonts are not consistently applied throughout the system

Skins Designer

AS-2739

Person filter on request form is not working correctly

Designer

AS-2733

Can't place fields into Print Reports in Designer

Designer

AS-2568

Types are filtered by IPK Status, but randomly are showing all types on the call closure screen

AS-2566

Matching Knowledge- width of article display

Suggested Knowledge

AS-2564

Linked text areas with HTML format are not being displayed correctly in the Portal/Core

Designer

AS-2421

Section without a heading widget in Designer always pins to the top of screen

Designer
Widgets

AS-1465

Change in a default date in v10 for search

API-4

Change partition while updating call

Alemba API

AS-1756

Launch URLs in New Browser Tab

Knowledge
Navigation

AS-2163

Portal Avatar ID changes when navigating around the portal

Navigation

AS-2113

Teams Chat Issues

Chat

AS-3537

9.11.1No option to specify Deleted Items folder in Graph API Hotfix

Graph

AS-3538

Call search as it is no longer bringing any rows back when adding a field to the Portal Tables

Portal Tables

AS-3702

File upload whitelist

Security

AS-3722

Using a percentage sign in Searches breaks the Self Service Portal menus

Global Search

AS-3827

Being able to set a password with less than 12 characters when using special symbols

Security

AS-3823

Nano date fields are blank

Dates

AS-3822

My Options XML corrupted on save

Sys Admin/Config

AS-3821

Add Skin Designer setting to determine number of rows/columns to display

Skins Designer

AS-3817

Default Analyst Recipient" option in workflow management

Workflow
workkflow

AS-3331

10.6.7 The Daily Stats windows shows submitted AND unsubmitted calls

AS-2357

When you close a job it automatically goes to the last tab, i.e. if you have Incidents and Tasks

Navigation

AS-3769

Incorrect calls being returned in Call Search results screen on the SSP

Security Roles

AS-3760

Text area field reading from a CI is not formatting the text

Designer

AS-3757

Custom fields from IPK/ Workflow group screens don't work when they are populated

Designer

AS-2552

Service Action Field not consistent - Read Only/Mandatory Properties

Designer

AS-1124

Submission Forms caching Field Values

Service Catalog

AS-674

Security: Update Knockout Library

Security

ASM10

ASM 10.6.10

FY25 Q4

In Development

Release Type General Availability

Old Build Number 10.6.10

Features

AS-2048

End of Support: v9 Portal Skins

Deprecate?

AS-5266

AI Insights - Summarisation & Categorisation

AS-3449

OpenID Connect & Enterprise SSO Support

AS-2249

Embedded Bold BI

Dashboards

AS-3443

Portal Systems

Partitioning

AS-3287

Partitioning - Simplification

Partitioning

AS-3358

End User Copilot - SSP + Teams

Chat
Chatbot

AS-5260

Configurable Webhook Buttons

Designer
WebHooks

ASM10

ASM Q1 2026

FY26 Q1

Release Planning

Release Type General Availability

Features

AS-5437

Analyst Copilot

Chatbot

AS-3502

Bold Reports - Standalone

Reports

AS-3500

Improved Webhook Administration

WebHooks

AS-4416

Multi Language/Localization

Localization (ML)

AS-5425

AI Admin Screens

AI
AI Ops
Email
IPK

ASM10

ASM Q2 2026

FY26 Q2

Release Planning

Release Type General Availability

Features

AS-3857

AI Call Triage

AS-5441

Metering & Metrics for AI/LLM Usage

Usage Statistics/Metrics

AS-5438

Copilot - External Knowledge Sources

Chatbot

AS-5439

AI Triage Assistant inc Email Triage

AI Ops
Email
IPK

AS-3861

Automate Call Creation

AS-3872

AI Driven Call Routing

AS-3613

Vertical Menu - My Options

Navigation

AS-531

History Timeline

Styling
UX

AS-4420

Portal Search 2.0

AS-1769

My Items Portal Table Missing from Product

Portal Tables

AS-5418

SharePoint Document Embedding

AS-5419

3rd Party Knowledge Retrival and summarization

AS-5420

ASM Knowledge from QnA/CQA

ASM10

ASM Q3 2026

FY26 Q3

Scheduled

Release Type General Availability

Features

AS-5440

AI Alemba Intelligence

AS-3860

Gen AI Creation of KB Articles

AS-3863

AS-5448

Bold Reports - Embedded

Reports

AS-5335

AIH - Embed Node Red Flow

AIH
Integration

AS-5424

ETL Pipeline (Bold BI)

AS-5421

RTE AI Text Manipulation Buttons

RTE Control

ASM10

ASM Q4 2026

FY26 Q4

Scheduled

Release Type General Availability

Features

AS-3858

AI Insights on Trends

Dashboards
Reports

AS-1409

WebHook Task

WebHooks
Workflow

AS-5430

Webhook Scheduler with Rules Builder

WebHooks

AS-506

Complete survey button on closed calls in self service

Surveys

AS-651

Audited Fields to appear in history

Designer